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Active2 screen detached from bezel, can it be repaired

(Topic created: 08-14-2023 08:25 PM)
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Galaxy Watch

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Hello everyone!!

Active2 screen detached from bezel,screeninactive but still vibrates, can it be repaired? Best buy and unbreak said they can't fix it

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your watch screen being disconnected from your body and I would recommend a service repair. As your device is out of warranty, you would be responsible for the cost of the repair. Please reach out to our customer service team directly at 1-800-726-7864 for the best repair option.

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Grayo
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Hello! Can you please provide a picture?
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Grayo
Comet
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I believe your best bet is to request service through Samsung.
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Thanks bro
Grayo
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Of course, keep me updated!
cwinkler
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Galaxy Watch

Mine did that when I was removing a screen protector to trade it in for a Watch4. Screen came back with lines through it so basically made it worthless as a trade in. Ended up having them just throw it away. With the price of refurbished watches, or sale prices, might be cheaper and faster to just get a new Watch2. Or upgrade to a newer model if you want to switch to WearOS from Tizen. Good luck whatever you decide.

CWinkler
Galaxy S24 Ultra, Active4
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your watch screen being disconnected from your body and I would recommend a service repair. As your device is out of warranty, you would be responsible for the cost of the repair. Please reach out to our customer service team directly at 1-800-726-7864 for the best repair option.

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