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Galaxy Watch 6 Classic is slow and lagging

(Topic created: 08-08-2023 06:48 PM)
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LuFeLo
Astronaut
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Galaxy Watch

Just received my Galaxy Watch 6 Classic. Backed up my old Classic 4 and restored the new 6 with that backup. Watch is not working properly at all, Watch faces aren't showing up Wear app not allowing to change tiles or Watch faces. Reset Watch and set up as new Watch, same thing. It's extremely laggy and unresponsive, I'm really disappointed. Going to continue to try and set up Watch but was just wondering if anyone else is experiencing this?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with the watch lagging and I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for steps to possibly resolve the lag you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch

@LuFeLo Try this method of resetting the Watch, then restoring again etc. With the watch powered off, press + hold both buttons until the Samsung logo appears and Rebooting, then release and quickly press the Home (top) key until the recovery menu appears. Using the Home key, scroll down until Recovery is highlighted, then hold to select. The watch will reboot into the Recovery menu. Using the Back (bottom) key, press until wipe data/factory reset is highlighted, then press the Home key to confirm. 

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chitty
Astronaut
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Galaxy Watch
Yes, took a long time for set up. I had a download icon on the watch and it showed me nothing when I clicked on it over and over. After several shut down cycles and hours of time , I woke up this morning to it saying 2 applications wouldn't be installed. There's some weird stuff going on...
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dwisniewski
Astronaut
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Galaxy Watch

yes, super slow and laggy. No idea why there is more than one app for messaging... spotify wont work so working out with just the watch is a no go... no sense in trying to store much music directly on the watch as the OS is taking up 10.5/16 of the gb... super dissapointed in this thing so far... was tedious to get lte set up as a standalone device also... I have directions now if anyone needs

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with the watch lagging and I would be happy to look into this further for you. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for steps to possibly resolve the lag you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003105/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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