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Original topic:

After repair my Golf Edition watch is no longer a golf edition

(Topic created: a month ago)
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userwW3AQS8noh
Asteroid
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Galaxy Watch

Does anyone know how to explain to the Samsung support that after my galaxy watch 5 golf edition was repaired it is no longer a golf edition watch and does not default with the smart caddie software or the golf watch faces.  I have tried twice calling and both times got nowhere except frustrated.  It seems like a simple thing, but I can't seem to get across that the watch came default with it licensed forever and now it wants me to pay to use smart caddie.  Thanks for any help that can be provided

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching. I would recommend contacting our customer service team directly at 1-800-726-7864, as the unit may require additional service or replace. Please contact them for further assistance.

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4 Replies
Ric221
Nebula
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Galaxy Watch
Just a quick question. What repair was done, and who did you have to repair it?
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userwW3AQS8noh
Asteroid
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Galaxy Watch
Repaired by Samsung. The following was done.
Solution:
S/W UPDATED - REPLACED LCD - REPLACED PBA
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userwW3AQS8noh
Asteroid
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Galaxy Watch
Do I need to ask for another repair?
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching. I would recommend contacting our customer service team directly at 1-800-726-7864, as the unit may require additional service or replace. Please contact them for further assistance.

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