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Original topic:

Bixby doesn't work any longer

(Topic created: 05-09-2023 07:24 PM)
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usergLGRuBNOUD
Constellation
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Galaxy Watch
I have a Samsung smartwatch. Bixby (voice activation) no longer works. I've fine everything Samsung emailed me and they told me to take it in to a service center. I drive 20 miles to the closest location and they told me they can't fix it because it's an appl. 
I don't know where to go from here. 
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3 Replies
MJFrithjof
Halo
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Galaxy Watch
I am a bit confused by this. Is it an Apple Watch, or are you using an iPhone?
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usergLGRuBNOUD
Constellation
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Galaxy Watch
It's a Samsung Galaxy SmartWatch.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with Bixby no longer working on your Samsung Smartwatch and I would be happy to look into this further for you. First thing to check would be the Bixby app is installed on your watch. I would also recommend making sure the Bixby app has the background activity allowed. Go to the wearables app > settings > apps > Bixby or on your phone go to settings > apps > Bixby > force stop and clear the cache.

 

If you have tried the troubleshooting steps listed above, the next step would be a factory reset of your watch. Give these steps a try to properly reset your Samsung smartwatch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried a factory reset and are still experiencing these symptoms, please reach out to one of our moderator directly using this link and provide us with the full model number and serial number/IMEI for you watch: https://bit.ly/3fbRevo

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