Bleutooth connection Samsung Galaxy Watch Active 2 - Huawei P Smart 2019

[userPx8SC6kVuI]

Hi, 

Bought the Galaxy Watch Active 2 one week ago. Everything works great, but one thing.

The Bleutooth connection drops verry often. Some periods it works great (like 6 hours straight), but verry often de bleutooth connection drops out of nowhere and i have to go to the Galaxy Watch app to hit de connection button to reconnect. But sometimes that's not even working. Those times i have to rebooth my phone and/or watch to astablish connection.

I'm getting crazy figuring out what the problem is. Been searching for hours for a solution. 

Tried: 

- Reboothing

- Setting it back to factory settings

- And lots of other things i can't precisly remember

Does anyone has a solution? 

Kind regards,

Bas

[MrSky]

did you check for updates on the watch and wearable app I had the same issue until I installed updates

[userPx8SC6kVuI]

Hi MrSky,

Thank you for your comment. Checked both. Both up-to-date. So that is not the problem. 
More suggestions? 

Gr. Bas

[MrSky]

back up your data and try resetting the watch

[userPx8SC6kVuI]

Like i said in the first message. I already did that. Unfornunate, that didnt help either 😞

[MrSky]

ohh sorry just noticed you tried that already

[MrSky]

also clear data for wearable app and reinstall

[userPx8SC6kVuI]

Thanx again for you comment.

Didnt work either. 10 minutes after installing the app again it lost connection with the watch again. 

[MrSky · Accepted solution]

https://youtu.be/v0pKL5Ls4pQ try this link it may help

[userPx8SC6kVuI]

Thanx!!!! That seems to work.