Body composition won't load past 67%

[DakotaDad]

I'm having many problems with the watch 6 Classic. I can never get past 67% when trying to take my body composition. It always stops there and gives me all sorts of reasons, like don't touch anything but the button or try wetting your fingers ,or raise your arms ,or,or,or........ While I'm at it samsung health used to announce current and average speed ( current speed 3.9 mph, average speed 4.0). It now only announces step count. Please bring back current and average speed. Thanks. I never had a problem on my watch classic 4 getting  my body comp. I hope it is a software problem and not physical.

[Sam20FE]

I have a GW6 Classic. I've also owned a GW4 Classic.

Like the OP, I can no longer get my GW6 to accept inputting my weight because it continuously fails. When it worked, it often took a dozen? fifteen? twenty? attempts. Now it migh treach about 67% before it fails. The error messages I get include:

• Place middle and ring fingers on buttons (I have my middle and ring finger on the buttons)
• Touch your watch only. Don’t let your hands touch. (My hands are not touching. Not even close)
• Keep touching buttons (I am keeping my hands on the buttons)
• Try moisturizing your fingers (FIngers are moisturized)
• Raise your arms so your armpits are open (Arms are raised)
• Stay still (I am staying still)
• Keep touching buttons (I've never stopped touching the buttons)

None of the above messages are valid. 

When it has accepted teh data the metrics are all over the place.

Back on the GW4 Classic, there was a period of time where this happened. Then on one of the updates, the problem was solved, almost completely. It would rarely fail.

I just had a tech support session with Samsung. We did a remote Smart Tutor session. He confirmed the erroneous metrics (like going from 19% BF to 4% in one day).  He ahd me reproduce the problemn which was easy to do. 

I'm in a more remote small city in Canada. What he offered me was to send the watch in for repair, meaning I'd be without a watch, for an indefinite time, with no guarantee of a fix. Or he 'offered me' to wait for the next update. Very generous of Samsung to 'offer' me to wait. He had no timeline for the update, but suggested one or two months.

I'm choosing to wait. I have a ticket # and I can call back in one or two months and still get the repair option if it's not fixed by then.

[Haybound]

I was told that I didn't have a repair option because there was nothing wrong with the watch, it was the software. 🤷🏽
"Move it higher on your arm" "Move it lower on your arm" "Don't let your hands touch" "Use moisturizer" "Hold your arms away from your body" "Stay still" "Pop open a beer and stop trying to get this app to work".

[communityuser_85473]

It's worked twice now stops at 67 every time, noting is touching like its telling me 

[dhuggster]

I have tried everything that has been posted, and body composition will not go past 67%. Samsung really need to fix this.

[Karl]

I had the same problem,  what I did was set my height but left the weight,  after I had my first reading I adjusted my weight to my weight and it worked fine , hope this works for you 👍

[userYjhaMKgUFN]

this worked for me, so I would guess there is a bug in the SW for the initial calibration measurement  - it is likely set to a generic weight and if you change that, the system has a wobbly - but the steps for subsequent measurements are slightly different, so likely this uses a variation of the SW so it allows weight recalibration. 

[MK_]

Again the same. Today I've tried over 40 times to measure body composition on watch 4 classic - it stops at 67-68% and rarely goes to 99% where it crashes. Feedback messages are irrelevant just like those above. The problem is back after few months when it worked (in first few attempts, but eventually worked) each day. I've restarted the watch, cleaned my arm, moisturized fingers, switched off training autodetection and all of the methods above - nothing works!

[Haybound]

Samsung doesn't often fix existing problems with their updates, and Body Composition is no exception. I own the Galaxy 6; it's been sitting in the drawer for months. Unless I can pause whatever I'm doing to charge it every 8 hours, it doesn't even serve as a dependable timepiece.

[realaud]

Off topic for the original post, and I don't mean to hijack, but I have a theory that the update to Android 14/OneUI6.0 killed battery life on the GW4, 5 & 6.  I think the watches have to utilize more battery power to work with the new OS.  My Watch 4 was working perfectly and had a good 32 hours of battery life right up until the moment I connected it to my A54, which came with Android 14.  After that, I could barely eke out 12 hours.  The only explanation would be that the newer operating system requires more energy output from the watch to handle the mutual features. The strain finally made the battery defective, so I had to upgrade to the Watch 7, which works perfectly fine and I'm back to 36 hours of life.

[V_GhostNinja_V]

Most of what you are all describing is due to the sensors not ready your fingers properly. Lick your fingers and try again.

Let me know if that worked.

*I have the issue myself and that works every time