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Original topic:

Can anyone help !!!! No remote connection to watch after phone update

(Topic created: 05-21-2024 01:44 PM)
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LAB68
Cosmic Ray
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Galaxy Watch
Update:::
 Took to service center. Nothing wrong with watch or phone. It's the software update from Samsung. Was told to wait for next update and that should fix it. Contacted Samsung support. They told me it's Verizon's problem. Unbelievable.



I have the S24 with Verizon and my galaxy watch 5 will not remote connect after update, reset watch and nothing. Samsung support informed me it was my watch. Upgraded to watch 6. Still no remote connection, even reset watch 6. Contacted Samsung support and they tell me I need to take it in to get repaired. This is ridiculous. It's a new watch a day old. It has to be a problem on their side. Everything worked fine until May 1st after security patch update.
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LAB68
Cosmic Ray
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Galaxy Watch
I added a picture GridArt_20240520_135931394_1000005861_1716227971.jpg
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your watch not working for remote connection. Just to clarify, do you have remote connection in your setting as I see it available in the picture?

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LAB68
Cosmic Ray
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Galaxy Watch
Yes it is in my setting and it is turned on
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LAB68
Cosmic Ray
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My galaxy watch will not vibrate, make a sound or show the notification symbol when I receive a text message. I have reset the watch. Sound and vibration is on. Notification is turn on for my message app, wrist detection is off. Etc ... This is only happening while using number share with my watch. 

Remote connection hasn't worked since the last software update. 
No issues with watch. Was confirmed at a Samsung service center 
LAB68
Cosmic Ray
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Galaxy Watch
No I haven't enabled it on my phone. I will try now
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LAB68
Cosmic Ray
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Also my watch is the LTE version
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LAB68
Cosmic Ray
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I have it on now and it's saying no other devices1716324223974.jpg
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