Original topic:

Cannot remove Numbersync

(Topic created: 2 weeks ago)
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Members_nu1EJsk
Constellation
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Galaxy Watch

I bought a Galaxy Watch 4 Classic that is unlocked and in great condition. AT&T shows that it is unlocked but AT&T NumberSync remains even after factory resets. Not sure if this will cause problems with other providers. All instructions on removing Numbersync mention removing the device from my AT&T account but I don't have one.

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3 Replies
GlacierCat
Asteroid
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Galaxy Watch
Try going in to settings connections at&t numbersync and press deactivate.
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Members_nu1EJsk
Constellation
Options
Galaxy Watch

I don't have Deactivate as an option unfortunately. I am wondering if the program shows up on a watch sold via AT&T even when it is no longer used for AT&T.

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to remove AT&T numbersync. In order to assist you better, if you pair your watch 4 classic with your phone: go to the wearables app > watch settings > mobile plans, do you have anything listed? 

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