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Original topic:

ECG update on Galaxy watch 4 paired with Fold 3, showing not compatible

(Topic created: 09-08-2021 06:36 PM)
JonaZFold3
Asteroid
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Galaxy Watch

Can't update  new software on the galaxy watch 4 series . Pop up error message on the galaxy z fold 3. 

(com.samsung.android.shealthmonitor:2290:9908:82445512092)

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the ECG not updating. If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6), Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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JonaZFold3
Asteroid
Options
Galaxy Watch
This is what is shows 20210909_065755_921.jpgScreenshot_20210909-065659_Galaxy Store.jpg
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the ECG not updating. If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6), Monday Thru Friday 9am-6pm EST,   or email support@samsungecg.zendesk.com. 

 

When you reach out to the ECG Team, please make sure to provide your Community Username. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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