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Galaxy Watch 4 Classic screen turned Brown while charging

(Topic created: 10-14-2023 07:39 PM)
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usertTwhSyz91S
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Galaxy Watch

Hi all, my GWC4 screen just went out on me. Not out, but turned brown and I cannot shut it off to see if it just needed a refresh or a reboot. Any ideas on how to fix this? I also noticed that the sensor lights underneath are not functioning either.

 
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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand our concern with the watch screen turning brown, and I would be happy to look into this further for you.

 

The first thing I would recommend would be resetting the watch. This will take the watch back to factory default settings. This also helps to resolve some minor symptoms you may be experiencing. I also would recommend not restoring from backup as it may include something that is causing the green tint on the screen. Give this link a try for steps to reset your Galaxy Watch 4 Classic: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting the Galaxy Watch 4 Classic and are still experiencing these symptoms, I would recommend a service repair. If the device is in warranty, please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

 

If the device is out of warranty, I would recommend reaching out to our customer service team directly at 1-8000-726-7864 for the next best steps on getting your device set up for service.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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4 Replies
ChaosSaber
Neutron Star
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Galaxy Watch
Try to hold both buttons in for a few and see what happens
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
This could be indicative of some type of hardware damage. When specifically did this first occur?
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usertTwhSyz91S
Asteroid
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Galaxy Watch
It was charging at the time.
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand our concern with the watch screen turning brown, and I would be happy to look into this further for you.

 

The first thing I would recommend would be resetting the watch. This will take the watch back to factory default settings. This also helps to resolve some minor symptoms you may be experiencing. I also would recommend not restoring from backup as it may include something that is causing the green tint on the screen. Give this link a try for steps to reset your Galaxy Watch 4 Classic: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting the Galaxy Watch 4 Classic and are still experiencing these symptoms, I would recommend a service repair. If the device is in warranty, please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo

 

If the device is out of warranty, I would recommend reaching out to our customer service team directly at 1-8000-726-7864 for the next best steps on getting your device set up for service.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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