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Original topic:

Galaxy Watch 4 Manager (Plugin) app keeps opening in the background

(Topic created: 02-28-2024 06:40 AM)
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spartawis
Asteroid
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Galaxy Watch

I tried resetting both my phone and watch, and re-installing the app from playstore but it results to no avail.

It bothers me as when I use other apps in my phone, the app keeps opening randomly and shows blank white screen. This slows down my phone. It bothers me as when I open cameras, the camera video recording stop because the galaxy watch 4 manager app automatically opens in the background.

Please make an update regarding this problem because I'm so tired of it re-opening. 

Screenshot_2024-02-14-13-38-15-11_92b64b2a7aa6eb3771ed6e18d0029815.jpgScreenshot_2024-02-14-13-43-47-80_8ecb18ff21726a42693957ff5a148085.jpg

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PACritic
Comet
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Galaxy Watch
Did you choose move to new phone on watch.
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spartawis
Asteroid
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Galaxy Watch

I moved to a new phone way before and resetting it clean (all data from watch was deleted because my old phone doesn't support the smartswitch that time). Then since moving, the problem arises and ignored it for a few months until recently - I can't ignore it anymore because my new phone becomes laggy due to random opening of the manager app.

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dtmenace
Astronaut
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Galaxy Watch

Hello, just to add that the same problem plagues my phone as well. It is really disruptive in the everyday phone use, as the respectable "Asteroid" states.

Looking forward for a solution from your company

Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for follow up. Per one of the links you posted, it states to log out of your Samsung account in the Wearables app. Were you able to try that step to see if you still experience these symptoms?

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spartawis
Asteroid
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Galaxy Watch

I didn't try it. I'm afraid that my samsung watch wouldn't sync with my samsung health, notifications, calls, one wallet, and media player, which I use everyday. I also change my watch face from time to time, which I do on my phone wearable app. I can't afford to lose the settings and functions I use, and resetting the watch all over again, so I didn't try it.

If I try to log out from my wearables app, can I still use those functions or it will just become a watch?

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for following up. After further research, yes it would stop all of those features from functioning. The next step would be to submit an error report. Please give this link a try for the steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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