Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[meself]

Samsung watch might keep resetting due to a low battery, outdated software, issues with the paired phone's Bluetooth connection, corrupted third-party apps, incorrect charger usage, or even physical damage to the watch itself; if the problem persists, consider performing a factory reset on the watch and checking for software updates on both the watch and paired phone. 

Potential reasons for a Samsung watch resetting:

Low battery:

This is the most common cause, as a depleted battery can trigger unexpected shutdowns and restarts. 

Software issues:

Outdated software or bugs within the watch's operating system could lead to random resets. 

Bluetooth connectivity problems:

A weak or unstable connection between the watch and your phone can cause resets. 

Third-party apps:

Certain incompatible or buggy apps installed on the watch may interfere with its functionality and cause restarts. 

Incorrect charger:

Using a charger that isn't specifically designed for your Samsung watch could lead to improper charging and resets. 

Physical damage:

If the watch has sustained physical damage, it might be malfunctioning and resetting frequently. 

What to try:

Charge the watch fully: Ensure the watch is fully charged and check if the issue persists. 

Update software: Check for available software updates on both the watch and your paired phone. 

Restart the phone and watch: Try restarting both devices to refresh the connection. 

Check Bluetooth connection: Verify that the Bluetooth connection between the watch and phone is strong and stable. 

Remove unnecessary apps: Uninstall any recently installed third-party apps that might be causing issues. 

Factory reset: Perform a factory reset on the watch, which will erase all data but may resolve software-related problems. 

When to contact Samsung support:

If the issue persists after trying basic troubleshooting steps.

If you suspect physical damage to the watch.

If the watch is still under warranty. 

[L1Wolf]

Your generic post is not helpful here. You clearly are not reading what others are saying. Please stop posting the same thing over and over.

[meself]

I don't think I post the same things over and over sorry it didn't meet your approval

[L1Wolf]

Dont be sorry. Just pay attention. You literally posted the same message twice in this thread and your suggestions have nothing to do with the issue at hand. How about you actually read the posts of what we are actually talking about and if you have something relevant to add, chime in.

The issue is that me and many others are being forced to factory reset our watches over and over. It started after the Jan update. Your post suggests doing a factory reset. The watch is already saying that is what we must do.

[meself]

Next time I will get your permission

[L1Wolf]

How about you just act a little more like an adult and read before you chime in. Post whatever you want, but accept the criticism when you are posting things that are not relevant to the discussion.

[meself]

And you are boss of who?

[GreatDrivr]

Yes!  Mine is on Verizon though.

I've been having the same issue since the last software update to my phone & watch ~ January 22nd or 23rd of 2025?

Random disconnect of my watch ultra from my Galaxy S23 Ultra phone.

No reconnection steps work until I factory reset my watch.  Recurring as frequently as twice in a single day, sometimes up to a week between disconnects.

Appears completely random, resulting from no specific action or thing I do.

Reported it to Samsung over a week ago, but customer service continues hanging up on me & transferring me in circles when I ask for an update on the issue & I insist it gets escalated based on others on this community suffering from the same issue, starting @ approx. the same time (After last software update, end of January)

All recommended steps provided here are 1000% useless as well.  FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

So any recommendations to clear cache, restart/reboot, remove Bluetooth connections, toggle Airplane mode, etc. is a total waste of time.  Factory resetting the watch currently seems to be the ONLY solution.

Nothing better than having to factory reset & reconfigure your watch @ unpredictable times every week or less.  Even better when it wipes itself out @ the least opportune moment.

I just hope Samsung admits this is a defect from the last update & they get it fixed FAST.

[GreatDrivr]

I've been having the same issue since the last software update to my phone & watch ~ January 22nd or 23rd of 2025?

Random disconnect of my watch ultra from my Galaxy S23 Ultra phone, requiring a factory reset.

No reconnection steps work until I factory reset my watch.  Recurring as frequently as twice in a single day, sometimes up to a week between disconnects.

Appears completely random, resulting from no specific action or thing I do.

Reported it to Samsung over a week ago, but customer service continues hanging up on me & transferring me in circles when I ask for an update on the issue & I insist it gets escalated based on others on this community suffering from the same issue, starting @ approx. the same time (After last software update, end of January)

All recommended steps provided here are 1000% useless as well.  FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

So any recommendations to clear cache, restart/reboot, remove Bluetooth connections, toggle Airplane mode, etc. is a total waste of time.  Factory resetting the watch currently seems to be the ONLY solution.

Nothing better than having to factory reset & reconfigure your watch @ unpredictable times every week or less.  Even better when it wipes itself out @ the least opportune moment.

I just hope Samsung admits this is a defect from the last update & they get it fixed FAST.

[GreatDrivr]

YES!  Same boat here!

My posts kept getting deleted, claiming duplication as well.  Likewise, each time I'm referred to a many-years-old post for a totally different device having a different issue w/ a claimed "Solution" that I explicitly stated in my post *DOES NOT* remedy the underlying issue.

I state "Clearing Cache, removing Bluetooth connections, uninstall & reinstall of Wear app & restarting doesn't work.  Only a factory reset of my Watch Ultra allows reconnection to the phone.".  Sure enough, they delete my post & refer to a 3-year old post about ear buds w/ a solution of "Clear Cache, remove Bluetooth connections, uninstall & reinstall Wear app & restart affected devices".  They must get points for blindly deleting/linking posts @ any cost, no matter how unrelated they are.

So I tried including comments asking that my post please *NOT* be deleted & that admins please *STOP* referring to old & irrelevant topics w/ claimed "Solutions" which I already stated don't work.  Instead, the admins then just edit my posts & remove those comments.  Counting the hours before my remaining posts get deleted or edited beyond usefulness.

Final thoughts...  The more I search through these community posts, the more obvious it is that the last Watch Ultra software update @ end of January is behind this recurring issue of "Loss of connection, requiring a Watch Ultra factory reset to reconnect".

Shame on you, Samsung, for treating your loyal customers like this & for making us work so hard to troubleshoot & convince you that your last update broke something.