Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[userQcxlUNTGXk]

My watch has done this 5 times now in the last 2 months. interested in hearing a solution to this.

[nenohyop]

I am right where you are and am experiencing the very same thing with my Watch Ultra. Samsung continues to disappoint!

[GCharlesE]

Same thing I'm experiencing with the Watch Ultra.  For the last 2 weeks, every two days it force resets. I'm over it.  Going to go back to my OnePlus Watch 2.  Sorry Samsung

[nenohyop]

I am right where you are and am experiencing the very same **bleep** thing with my Watch Ultra. Samsung continues to disappoint!

[V8M3fanboy]

I am fedup with this garbage Samsung Ultra watch resetting, now on the 4th time. Then, because I am at my Spotiy 5 device offline limit, I have to spend another 15 minutes to go through their support to reset all offline devices - each time, even when I restore my watch my a backup. It must be a S25Ultra issue, but here is the thing, I am about to scrap all of our Samsung devices, watches, phones, fridge, and go elsewhere. This is just plain amateur hour on Samsung’s part. 

[L1Wolf]

I've had the same issue on my Watch 7 Ultra and S24 Ultra. First forced reset was after the Jan update and then again a week later. I've replied to a couple other posts here and today I get a message from an admin that my post was a duplicate and that it was deleted. They referenced a solution in 2022 for a watch 4 having connection issues which after reading it doesn't match the forced reset issue. They even threatened to ban me if I continue to post duplicate messages when all three have been unique but replies to threads like this.

I did find the reset cache procedure and tried that first before doing yet another factory reset. It didn't help and I still had to factory reset, but so far no more forced resets. It's only been a week though so who knows.

[MsQueenB]

I've had my Watch 7 for about Four months now.. And in that time.. I had to Reset It Four times.

After/ taking It off the charger.. I get the notification telling me to Reset It.

Well.. This last time It didn't work.. Soo.. I will be going in to T-Mobile to have them take a look at It. 

Anyone else having This Issue?

[meself]

Samsung watch might keep resetting due to a low battery, outdated software, issues with the paired phone's Bluetooth connection, corrupted third-party apps, incorrect charger usage, or even physical damage to the watch itself; if the problem persists, consider performing a factory reset on the watch and checking for software updates on both the watch and paired phone. 

Potential reasons for a Samsung watch resetting:

Low battery:

This is the most common cause, as a depleted battery can trigger unexpected shutdowns and restarts. 

Software issues:

Outdated software or bugs within the watch's operating system could lead to random resets. 

Bluetooth connectivity problems:

A weak or unstable connection between the watch and your phone can cause resets. 

Third-party apps:

Certain incompatible or buggy apps installed on the watch may interfere with its functionality and cause restarts. 

Incorrect charger:

Using a charger that isn't specifically designed for your Samsung watch could lead to improper charging and resets. 

Physical damage:

If the watch has sustained physical damage, it might be malfunctioning and resetting frequently. 

What to try:

Charge the watch fully: Ensure the watch is fully charged and check if the issue persists. 

Update software: Check for available software updates on both the watch and your paired phone. 

Restart the phone and watch: Try restarting both devices to refresh the connection. 

Check Bluetooth connection: Verify that the Bluetooth connection between the watch and phone is strong and stable. 

Remove unnecessary apps: Uninstall any recently installed third-party apps that might be causing issues. 

Factory reset: Perform a factory reset on the watch, which will erase all data but may resolve software-related problems. 

When to contact Samsung support:

If the issue persists after trying basic troubleshooting steps.

If you suspect physical damage to the watch.

If the watch is still under warranty. 

[Blu-Ray]

When mine has done it it was fully charged when I went to sleep. I woke up to it being disconnected and needing a reset along with 40-50% battery. So it's not a low battery thing.

[GreatDrivr]

Yes!  Mine is on Verizon though.

I've been having the same issue since the last software update to my phone & watch ~ January 22nd or 23rd of 2025?

Random disconnect of my watch ultra from my Galaxy S23 Ultra phone.

No reconnection steps work until I factory reset my watch.  Recurring as frequently as twice in a single day, sometimes up to a week between disconnects.

Appears completely random, resulting from no specific action or thing I do.

Reported it to Samsung over a week ago, but customer service continues hanging up on me & transferring me in circles when I ask for an update on the issue & I insist it gets escalated based on others on this community suffering from the same issue, starting @ approx. the same time (After last software update, end of January)

All recommended steps provided here are 1000% useless as well.  FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

FACTORY RESET OF THE WATCH is the only way to get it to reconnect to my phone.

So any recommendations to clear cache, restart/reboot, remove Bluetooth connections, toggle Airplane mode, etc. is a total waste of time.  Factory resetting the watch currently seems to be the ONLY solution.

Nothing better than having to factory reset & reconfigure your watch @ unpredictable times every week or less.  Even better when it wipes itself out @ the least opportune moment.

I just hope Samsung admits this is a defect from the last update & they get it fixed FAST.