Original topic:

Galaxy Watch4 Classic blank screen trying to enter Alarm Name

(Topic created: 3 weeks ago)
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sw168
Constellation
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Galaxy Watch

Title says it all.

When trying to enter a name for an alarm, all I get is a complete blank screen. Thus making it impossible to enter a name for an alarm.

I'm using Gboard as the default keyboard, don't know if that's messing the watch up. Gboard seems to work with all other apps just fine though. So I doubt it has anything to do with it. And even if it does, it's most likely an issue with the Alarm App than Gboard.

I'm on the latest OS update. Watch was reset not long ago.

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11 Replies
LongHiker
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Galaxy Watch

@sw168 What SW and One UI version are you using exactly? Are you running the watch Beta version? 

Have you submitted a bug report via the Wearable app -> Settings -> Contact us -> Error reports?

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sw168
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Galaxy Watch

I don't see any Contact Us option in your mentioned place. Do you?

Screenshot_2024-09-13-10-40-09-59_7b142989cde9e3e82c42c360a14f17f0.jpgScreenshot_2024-09-13-10-39-12-23_7b142989cde9e3e82c42c360a14f17f0.jpgScreenshot_2024-09-13-10-48-32-15_7b142989cde9e3e82c42c360a14f17f0.jpg

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
Yes I do. 1726250737661.jpg1726250737674.jpg
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
Are you using a Samsung phone? Do you have the Members app installed?
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sw168
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Galaxy Watch

No, it's not a Samsung Phone, it's OnePlus 11. Google Play says Members App is not available.

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@sw168 Sorry, but it is probably related to using a non-Samsung phone. 

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sw168
Constellation
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Galaxy Watch

it's possible Samsung removed the Contact Us option for non-Samsung phones, which in itself is "stingy."

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@sw168 The Contact us links you to the Members app where you can submit a bug report. Without being able to use the Members app, there is not link. 

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sw168
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Galaxy Watch

Back to the glaring problem, it's a Galaxy Watch issue, not a phone issue.

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