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Galaxy Watch5 image retention

(Topic created: 07-30-2024 06:50 PM)
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AJMiller
Cosmic Ray
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Galaxy Watch
I have been using AOD for only 2 days from around 8:00 am to 10:00 pm. I noticed when navigating the watch that there is some image retention of my "Pro Analog" Watch face. I've heard this is not permanent, as it's imageretention, not burn in. It seems it takes about 12 hours for it to disappear for me. The clock face is gone, yet it's still feels as if the screen is ghosty, if that makes any sense. I was wondering how many other users have also experienced this issue? 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello AJMiller, Thank you for reaching out. We understand the concern with image retention on the Watch 5.

We do have an article with some tips to prevent screen burn that may help with the image retention. You can check that out here: https://www.samsung.com/us/support/answer/ANS00080924/

Let us know if this helps.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello AJMiller, Thank you for reaching out. We understand the concern with image retention on the Watch 5.

We do have an article with some tips to prevent screen burn that may help with the image retention. You can check that out here: https://www.samsung.com/us/support/answer/ANS00080924/

Let us know if this helps.