kjhhong
Asteroid
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3 weeks ago in
Galaxy Watch
I have been using my Watch7 Ultra for about 10days and it has not been recording any of the sleep data for Energy score, sleep coaching and sleep apnea.
I can actually check and see the sleep score on how long I sleep (awake/REM/light/deep) but all I see on the Energy score, sleep coaching and sleep apnea is that I need "x number of more nights needed" and that number never goes down.
I sleep like 7+ hours from 9am to 6pm since I am a night shift worker but it doesn't work.
It works fine for my dad who sleeps at night.
Is there any way for night shifter to make it collect the data?
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winegirl1968
Galaxy
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3 weeks ago in
Galaxy Watch
Night shift here also. I have had the 3, 4 and now the 5 pro. It's a hit and miss. I downloaded a 3rd party app called sleep cycle and it works pretty well.
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3 weeks ago in
Galaxy WatchHello, Welcome to the Community, and thank you for reaching out. We understand the concern with the Watch 7 not collecting enough data for the sleep apnea tracking.
Please contact the Samsung health team at 1-855-795-0509 for Sleep Apnea and ECG/Cycle tracking related concerns.
You can also reach out via email:
Sleep Apnea and ECG: healthmonitor@email.support.samsung.com
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