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Galaxy watch 4 won't update

(Topic created: 11-06-2023 05:41 AM)
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xNightHawkx
Asteroid
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Galaxy Watch
My girlfriend's galaxy watch 4 will not update. It acts like it is then reboots back to the old update. I've tried factory resetting it and the disable wifi and LTE trick so its on wifi only when updating. It just will not update. 
Any help is appreciated 👍

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Hello xNightHawkx, 

Thank you for posting. Welcome to the Samsung Community. I understand you have attempted the recommended steps when encountering issues with updates like restart and factory data reset. 
I recommend letting a service technician have a look. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello xNightHawkx, 

Thank you for posting. Welcome to the Samsung Community. I understand you have attempted the recommended steps when encountering issues with updates like restart and factory data reset. 
I recommend letting a service technician have a look. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html