Original topic:

Galaxy watch 5/6 not sending or receiving texts/delays in notifications

(Topic created: 01-23-2024 02:38 PM)
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userV0ElpCBWZ2
Cosmic Ray
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Galaxy Watch

Why can't I send or receive texts when my phone is turned off?? I have a galaxy watch 6 classic and a fold 5. I a cannot send or receive texts messages when my phone is turned off. I have tried Samsung messaging app and Google Messaging app. Either works. I have had older model watches 3, 4 and 5. All LTE through At&t. They all worked fine in this situation. So I don't understand why Samsung would take this option away for for it's latest devices!!! They need to fix this ASAP!!!

TylerMorris
Astronaut
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Galaxy Watch
Hi, I have the LTE variant.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Thanks for the info! Does the delay still happen if you disable the phone's LTE connection?
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TylerMorris
Astronaut
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Galaxy Watch
Yes, I've disabled LTE and just run the Bluetooth connection.
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
And the messages are still delayed via Bluetooth?
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TylerMorris
Astronaut
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Galaxy Watch
Correct. It'll either come in about a minute later or not at all. Most of the time it's not even coming in. It's pretty frustrating.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Sometimes when these types of issues occur, a factory reset and restore can resolve it. The process is pretty fast. Have you already tried this?
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TylerMorris
Astronaut
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Galaxy Watch
Sadly, Ive tried that too and no fix. This issue started occuring once I changed to the fold 5. On my S23 ultra, I never had an issues.
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Try this. Settings>General management>Reset>Reset network settings. Mind you, along with rebooting your mobile network, this will clear all Bluetooth and Wi-Fi connections/settings and you will have to reestablish them afterward.
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Members_TSQG2qA
Constellation
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Galaxy Watch

Wearable, watch settings->Advanced Features->Remote Connection=ON

on the phone, go to the google message app - tap your logo (account) settings for messages - and turn off RCS chats.

You need to turn on LTE or wifi to send or receive messages on the watch

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Members_uQUo6RW
Constellation
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Galaxy Watch

I have Z Fold 5. I just switched from the iPhone 13 Pro Max and also used the Apple Watch Ultra. I also used Garmin Expix 2. I just bought a Watch 5 Pro to complete the Samsung ecosystem. I was hoping it would be a great experience, but unfortunately, it has not been a good experience.  The notification is significantly delayed. For example, I received a text message on my phone, and immediately, my Garmin Expix 2 notifies me with an alert. It takes about 5-10 seconds with GW5 Pro. The phone call is a little bit better but worse than my Garmin. It takes about 3-5 seconds to let me know about the phone call with GW5 Pro vs. immediately with my Garmin. Even worse is sometimes GW5 Pro won't show the notification. The software is up to date on both the watch and the phone.  Does anybody have any recommendations or have a similar experience?