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Galaxy watch 5 SOS feature on lock screen

(Topic created: 01-08-2023 10:52 PM)
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Glok19
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Galaxy Watch

Dear samsung, I have been a long time customer. I recently upgraded to Samsung watch 5 44m. And I am very unhappy with it because I set a pin on it so when I take it off my wrist it automatically locks and it leaves the S.O.S feature when you swipe up and has caused me to dial 911 2 times this week due to accidental touch in the middle of the night. Please help with this. The sos button is too close to the numbers aswell.

 

 
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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your galaxy watch 5 calling 911, and I would be happy to look into this further for you. After testing on our device, I can verify the lock screen should not have SOS to swipe up. Give this link a try for the press home button 3 times to activate SOS: https://www.samsung.com/us/support/answer/ANS00078032/

 

If you watch lock screen is experiencing these symptoms, can you please send us a private message with your full model number and serial number/IMEI: https://bit.ly/3fbRevo

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your galaxy watch 5 calling 911, and I would be happy to look into this further for you. After testing on our device, I can verify the lock screen should not have SOS to swipe up. Give this link a try for the press home button 3 times to activate SOS: https://www.samsung.com/us/support/answer/ANS00078032/

 

If you watch lock screen is experiencing these symptoms, can you please send us a private message with your full model number and serial number/IMEI: https://bit.ly/3fbRevo

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