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Original topic:

Galaxy watch touch screen is not working

(Topic created: 05-23-2019 02:27 PM)
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userrQr6epA01h
Constellation
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Galaxy Watch

My watch's touchscreen stopped responding a few days back. I got this november 2018 and it was working fine until a few days ago. What do I do ?  

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003105/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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13 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003105/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userQZXeyD7EMj
Constellation
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Galaxy Watch

This stupid. 

The problem is "TOUCH SCREEN is not working". Then your troubleshooting guide is to "TAP power off button". Do you understand that the 'tap or touch scree" is not working!

userwW0dPPbIWP
Constellation
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Galaxy Watch

If you hold down the button from the bottom for more then 7 sec, the watch will restart.

After all this, everything was back to normal

Brojoseph
Constellation
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Galaxy Watch

This solution works perfectly. 

user6Bf0rJbE9h
Constellation
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Galaxy Watch

This solution worked for me when I had the same problem...thanks, a lot!!

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user9hqbqLaVbR
Astronaut
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Galaxy Watch

This worked for me. Thank you. 

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user2OWD95Ac8y
Astronaut
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Galaxy Watch

I didn't fix the problem with my watch unfortunately

 

userwW0dPPbIWP
Constellation
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Galaxy Watch

How will you tap Power Off if the touchscreen is not working. 

This solution doesn't help. 

userKTttQQ0l5C
Constellation
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Galaxy Watch

You didn't read correctly.....

Press and hold the BOTTOM SIDE BUTTON for 7 seconds and it will reboot the watch. You can't touch the screen because ita not working. Press and hold the BUTTON.

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