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Original topic:

Gmail notification on Galaxy 6 watch keeps turning on

(Topic created: 02-29-2024 07:03 AM)
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sillymama
Astronaut
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Galaxy Watch
I set my Gmail notification to off on my watch as I do not want my watch to constantly vibrate with every new email I receive. Randomly, it keeps turning back on. I go back into the app and set it to no, then awhile later it turns back on. Why?? 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for that information. The next step I would recommend is a factory reset of your watch. Please back up your watch prior to factory resetting. I would also recommend testing your watch before restoring the backup to rule out any software that may be causing these symptoms. Give this link a try for the steps to factory reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried factory resetting your watch and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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realaud
Supernova
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Galaxy Watch

Try going to the wear app > watch settings > notifications > app notifications and then turn off the slider for Gmail.  This category of settings lets you decide which apps can send notifications to your watch.  While you are there, you can turn on or off any applications for which you do or do not want notifications on your watch. You will still receive notifications on your phone.

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newgalaxygirl
Astronaut
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Galaxy Watch
Does this work for anyone? It doesn't for me. Keeps turning back on randomly
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the notifications turning back on for Gmail. Just to clarify are you opening the app on your watch prior to the notifications turning back on?

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newgalaxygirl
Astronaut
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Galaxy Watch
I'm opening the wear app on my phone
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for following up. So you are disabling the Gmail notifications through the wearables app on your phone? Are you opening any Google apps on your what prior to the notifications turning back on?

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newgalaxygirl
Astronaut
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Galaxy Watch
No. I don't open Gmail on my watch.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for that information. The next step I would recommend is a factory reset of your watch. Please back up your watch prior to factory resetting. I would also recommend testing your watch before restoring the backup to rule out any software that may be causing these symptoms. Give this link a try for the steps to factory reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried factory resetting your watch and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: https://bit.ly/3fbRevo

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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