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Original topic:

Heart Rate monitor stopped working after update.

(Topic created: 04-22-2023 01:36 PM)
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RetiredMechanic
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Galaxy Watch
My watch updated this morning to R920XXU1AWD6. The heart rate monitor on the Watch Face Studio created face stopped working. It was working fine immediately before and not working immediately after. Does anyone know a fix? Can you remove an update?
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Samsung_Moderator
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the Heart Rate not working on your watch face after the update. As your watch face was created in the watch face studio, I would recommend reaching out to our developers team using this link: https://developer.samsung.com/dev-support

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the Heart Rate not working on your watch face after the update. As your watch face was created in the watch face studio, I would recommend reaching out to our developers team using this link: https://developer.samsung.com/dev-support

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