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Original topic:

Historical data of the daily burned calories are not loading

(Topic created: 02-03-2023 08:09 PM)
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mahooz
Constellation
Options
Galaxy Watch
It has been 2 days where I can't view the historical data of the daily burned calories under the heart of daily activities.. it has been showing the loading 3 circles constantly with no data to show.

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, We understand how frustrating it can be when an app will not load the data properly. There are a couple of steps we recommend.

1. Clear the app cache for Samsung Health. https://www.samsung.com/us/support/answer/ANS00077611/

2. Uninstall and reinstall the Samsung Health app. https://www.samsung.com/us/support/answer/ANS00078952/ Make sure your settings are toggled on to sync Samsung Health with your Samsung account before uninstalling to prevent losing the data.

If the app is still not displaying the historical data, we recommend contacting the Samsung Health team by calling 1-855-795-0509.

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, We understand how frustrating it can be when an app will not load the data properly. There are a couple of steps we recommend.

1. Clear the app cache for Samsung Health. https://www.samsung.com/us/support/answer/ANS00077611/

2. Uninstall and reinstall the Samsung Health app. https://www.samsung.com/us/support/answer/ANS00078952/ Make sure your settings are toggled on to sync Samsung Health with your Samsung account before uninstalling to prevent losing the data.

If the app is still not displaying the historical data, we recommend contacting the Samsung Health team by calling 1-855-795-0509.