JUMP TO SOLUTION Solved

Original topic:

Mute notifications on phone - stays muted when I take off my watch

(Topic created: 01-27-2023 03:19 PM)
1232 Views
Members_hseUZ10
Constellation
Options
Galaxy Watch

Galaxy Watch 5, Galaxy S22 (A13), using the Galaxy Wearable app. I have the "Mute notifications on phone" setting enabled and the description of this setting is:

Phone notifications allowed on your watch will be muted on your phone when you're wearing your watch.

However I find that all notifications on the phone are muted, and remain muted even if I take my watch off and put it on the charger. If I power the watch off entirely or put it into airplane mode, then phone notifications will sound again.

I've had this watch for a few months and it was the same behavior on both A12 and A13. Is this a known issue?

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your watch notifications remaining muted after taking the watch off your wrist and I would be happy to look into this further for you.

 

First step would be to verify all the software is up to date on your Galaxy watch 5 and S22. 

 

Next step would be to clear the cache for your Galaxy wearables app. Give these steps a try: go to settings on the phone > apps > tap on Galaxy wearables > tap on storage and clear the cache

 

After clearing the cache I would recommend uninstalling and re-installing the galaxy wearables app. Please know this will reset your watch. I would recommend testing the watch prior to restoring from back up to make sure no software is causing a conflict.

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For out of warranty service please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.

 

For international devices, please reach out to the support team in your area using the following link for further assistance: https://www.samsung.com/us/common/visitlocationsite.html