Galaxy Watch 5, Galaxy S22 (A13), using the Galaxy Wearable app. I have the "Mute notifications on phone" setting enabled and the description of this setting is:
Phone notifications allowed on your watch will be muted on your phone when you're wearing your watch.
However I find that all notifications on the phone are muted, and remain muted even if I take my watch off and put it on the charger. If I power the watch off entirely or put it into airplane mode, then phone notifications will sound again.
I've had this watch for a few months and it was the same behavior on both A12 and A13. Is this a known issue?
Thank you for reaching out. I can certainly understand your frustration with your watch notifications remaining muted after taking the watch off your wrist and I would be happy to look into this further for you.
First step would be to verify all the software is up to date on your Galaxy watch 5 and S22.
Next step would be to clear the cache for your Galaxy wearables app. Give these steps a try: go to settings on the phone > apps > tap on Galaxy wearables > tap on storage and clear the cache
After clearing the cache I would recommend uninstalling and re-installing the galaxy wearables app. Please know this will reset your watch. I would recommend testing the watch prior to restoring from back up to make sure no software is causing a conflict.
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: https://bit.ly/3fbRevo 5. Contact customer service directly at 1-800-726-7864
For out of warranty service please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.
Thank you for reaching out. I can certainly understand your frustration with your watch notifications remaining muted after taking the watch off your wrist and I would be happy to look into this further for you.
First step would be to verify all the software is up to date on your Galaxy watch 5 and S22.
Next step would be to clear the cache for your Galaxy wearables app. Give these steps a try: go to settings on the phone > apps > tap on Galaxy wearables > tap on storage and clear the cache
After clearing the cache I would recommend uninstalling and re-installing the galaxy wearables app. Please know this will reset your watch. I would recommend testing the watch prior to restoring from back up to make sure no software is causing a conflict.
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/ 4. Private message: https://bit.ly/3fbRevo 5. Contact customer service directly at 1-800-726-7864
For out of warranty service please contact our customer service team directly at 1-800-726-7864 for the best resolution to the symptoms you are experiencing.
