My screen display is off, but my watch still talks to me and I can't see anything

[userH6LLaOSx61]

My screen display is off but my watch still talks to me but can't see nothing 

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[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with your screen becoming black but still talking and would be happy to look into this further for you. 

There are several reasons why the Samsung smart watch display cannot be adjusted, and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try for some possible troubleshooting steps to resolve your symptom: https://www.samsung.com/us/support/troubleshooting/TSG01003135/

If you have tried the troubleshooting provided and are still experiencing this symptom, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864
For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html