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New Watch 5 pro Band issue

(Topic created: 01-12-2024 07:12 AM)
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hammondfamily
Constellation
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Galaxy Watch

I just got the watch for Christmas 2023. I swapped the band out for another one and after I put the original band back in it could not get it off. The little metal pin was missing the "arm" that sticks out so you can move it up and down. After forcing it to come off and damaging the rubber, the "arm" is no longer there. It must have broken off. Anyone else had this issue? Were you able to get a warranty replacement?

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Samsung_Moderator
Community Manager
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Galaxy Watch

Hello, Thank you for reaching out. We understand how frustrating it is when the watch band is broken. We recommend contacting customer support by calling 1-800-726-7864. They would best be able to provide the options regarding the watch band.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, Thank you for reaching out. We understand how frustrating it is when the watch band is broken. We recommend contacting customer support by calling 1-800-726-7864. They would best be able to provide the options regarding the watch band.

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