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Original topic:

Remider app is getting a black screen- watch 5 pro

(Topic created: 02-25-2023 02:38 PM)
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TeeEmm
Constellation
Options
Galaxy Watch

Hello,

I tried using the reminder app and I am getting a black screen ...tried in the tiles and in the apps section..can anyone suggest what can be done .. Thank you in advance!

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the reminders app automatically going to a black screen and would be happy to look into this further for you. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. Give this link a try for troubleshooting steps which could resolve the black screen you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003174/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For international devices, please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
TeeEmm
Constellation
Options
Galaxy Watch

EDIT :  the reminder does get synced but cannot create one in the watch

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with the reminders app automatically going to a black screen and would be happy to look into this further for you. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. Give this link a try for troubleshooting steps which could resolve the black screen you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003174/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For international devices, please reach out to a support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html

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