My remote connection has not worked since May 2024. Tried everything from factory reset on watch, Taking watch to service center, and had Samsung service remote connect to my phone to try to solve the issue. I'm using Galaxy s24 phone and Galaxy 6 watch.
Putting this out there for people with the same issue.
UPDATE 11-18-24.
Remote connection is now working. Got a notification on my Galaxy s24 phone that my watch wasn't backed up for months. When I went to smart switch to back up my watch it said I needed to update the Samsung cloud service. I did that and now my watch will remotely connect to my phone. I searched for months and there was no where were you could update the Samsung cloud. So this explains there was a problem with Samsung cloud service.
