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Original topic:

S6 smartwatch and s23 ultra not showing the same information

(Topic created: 01-12-2024 10:05 AM)
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userGcGuDUt8Z5
Asteroid
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Galaxy Watch
I have the two latest devices and they appear to not be communicating with each other. My watch shows either more or less floors than my phone. My calories and active minutes show zero on my phone and 111 mins and 483 calories on my watch. Any answers?
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Samsung_Moderator
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Galaxy Watch

Hello, Welcome to the Community. We understand how disappointing it is when the Samsung Health app on the watch is not syncing with the phone.

Be sure you are signed in to the same Samsung account on both the phone and watch.

Try clearing the app cache for the Samsung Health app. https://www.samsung.com/us/support/answer/ANS00077611/

You can also try uninstalling and reinstalling the app.

If the data is still not syncing, please reach out to the Samsung Health team directly by calling 1-855-795-0509 for additional assistance.

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, Welcome to the Community. We understand how disappointing it is when the Samsung Health app on the watch is not syncing with the phone.

Be sure you are signed in to the same Samsung account on both the phone and watch.

Try clearing the app cache for the Samsung Health app. https://www.samsung.com/us/support/answer/ANS00077611/

You can also try uninstalling and reinstalling the app.

If the data is still not syncing, please reach out to the Samsung Health team directly by calling 1-855-795-0509 for additional assistance.