Sleep tracking does not record accurately after software update 11th December 2024.

[Sulfate]

After software update on Watch 6 my sleep tracking is completely inaccurate,

Software update was 11th December 24 .

Tracking now records me being awake for 4 hours!!!!

Tried all trouble shooting and even did a factory reset and uninstalled and reinstalled Samsung Health App. Nothing has worked.

Its only 6 months old and only been worn since September. Its now gone to Samsung for repair and im wearing my old reliable Fitbit.

Not happy at all.

[same-problem]

Same thing happened to me. I've tried calling samsung, tech support, and going to a authorized support store and all I've been told is sorry I can't help you

[Sulfate]

That's terrible. What are you expected to do???

I've been without my watch for a week now. DPD haven't even delivered it to Samsung. 

Very disappointed with the whole thing and watch is only 6 months old. So I'm back with my old Fitbit charge 6

[Sulfate]

Are you in the UK?

[kisubul77]

same.
what phone do you use?

[Sulfate]

Samsung galaxy A13