Sleep tracking does not record accurately after software update 11th December 2024.

[Sulfate]

After software update on Watch 6 my sleep tracking is completely inaccurate,

Software update was 11th December 24 .

Tracking now records me being awake for 4 hours!!!!

Tried all trouble shooting and even did a factory reset and uninstalled and reinstalled Samsung Health App. Nothing has worked.

Its only 6 months old and only been worn since September. Its now gone to Samsung for repair and im wearing my old reliable Fitbit.

Not happy at all.

[same-problem]

Same thing happened to me. I've tried calling samsung, tech support, and going to a authorized support store and all I've been told is sorry I can't help you

[Sulfate]

That's terrible. What are you expected to do???

I've been without my watch for a week now. DPD haven't even delivered it to Samsung. 

Very disappointed with the whole thing and watch is only 6 months old. So I'm back with my old Fitbit charge 6

[Sulfate]

Are you in the UK?

[Sulfate]

Samsung have returned my watch stating it did not need a repair as all in working order with latest software updates.

Problem is nothing has changed. Sleep tracking so inaccurate still. Was perfect before update?

Can anyone help with this? Samsung what are your suggestions?

[kisubul77]

same.
what phone do you use?

[Sulfate]

Samsung galaxy A13