JUMP TO SOLUTION Solved

Original topic:

Unable to locate my Galaxy watch 5 and the weather shows 5 days behind

(Topic created: 01-19-2024 04:04 PM)
565 Views
scott0560
Constellation
Options
Galaxy Watch

Watch keeps saying cannot locate. Weather is 5 days behind and as a mark through on location tab? Help. Galaxy 5 watch :watch:️ 

Thank you.
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your watch not showing your location and I would be happy to look into this further for you. The first step I would recommend is making sure your GPS setting is turned on in your watches quick settings. Pull down from the top and make sure the GPS is turned on. 

 

If the GPS is turned on the next step I would recommend is to factory reset your watch. This will allow us to rule out any software that may be causing your symptoms. Please make sure your device is backed up prior to resetting and to test your device prior to restoring from you back up. Give this link a try for the step to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

 

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

4. Private message: https://bit.ly/3fbRevo

 

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
2 Replies
PACritic
Comet
Options
Galaxy Watch
After update mine sees the phone as a different phone and I had to move watch to the new phone. It worked after I did that.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your concern with your watch not showing your location and I would be happy to look into this further for you. The first step I would recommend is making sure your GPS setting is turned on in your watches quick settings. Pull down from the top and make sure the GPS is turned on. 

 

If the GPS is turned on the next step I would recommend is to factory reset your watch. This will allow us to rule out any software that may be causing your symptoms. Please make sure your device is backed up prior to resetting and to test your device prior to restoring from you back up. Give this link a try for the step to reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport

 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

 

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

 

4. Private message: https://bit.ly/3fbRevo

 

5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply