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Watch 4 compass and elevation calibration

(Topic created: 10-31-2023 04:02 PM)
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cwinkler
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Galaxy Watch
Can anyone advise me on how to calibrate my watch compass? I've watched videos about the figure 8 calibration but it appears to not work. My watch and samsung health exercise are wildly different from reality. Attached are a screenshot from the My Elevation app on my S10+ and a screenshot from my watch. Just so it's not coincidental and off by 100', right now my watch says 115'.

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CWinkler
Galaxy S24 Ultra, Active4

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Samsung_Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your compass app not calibrating, and I would be happy to assist you further. The first thing I would try is force stopping the compass app and then trying to recalibrate using the figure eight method. Go to the Wearables app > Watch Settings > Apps > Compass > Force stop > Recalibrate

 

If you have tried the troubleshooting steps provided above the next step would be to reset your watch. Please use these steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms I would recommend a service repair.

 

For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
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Thank you for reaching out. I can certainly understand the need to be able to calibrate your watch for the compass and altitude and I would be happy to look into this further for you. Just to clarify are these the steps you tried when calibrating your watch: https://www.samsung.com/levant/support/mobile-devices/galaxy-watch-compass-app-user-guide/

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cwinkler
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Yes, I've gone through the figure 8 multiple times. After doing it again, it currently shows me at -38 feet, and I don't think I'm under water right now.

CWinkler
Galaxy S24 Ultra, Active4
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your compass app not calibrating, and I would be happy to assist you further. The first thing I would try is force stopping the compass app and then trying to recalibrate using the figure eight method. Go to the Wearables app > Watch Settings > Apps > Compass > Force stop > Recalibrate

 

If you have tried the troubleshooting steps provided above the next step would be to reset your watch. Please use these steps to properly reset your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms I would recommend a service repair.

 

For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

 

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

 

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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