My watch has horizontal lines appear on the watch face once in a while. Watch has no water damage nor has it been dropped. Does anyone have the same issue?
Hello, We understand the disappointment of having lines appear on the watch display. Have you tested to see if the lines appear with other watch faces?
If the watch screen appears pixelated, flickers, or there are horizontal lines running across it, inspect the watch screen for physical damage. If the watch is not damaged, try restarting it. However, it may be necessary to check for software updates and uninstall apps, including watch faces from the watch. Give this link a try for possible resolutions to the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003180/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864
Hello, We understand the disappointment of having lines appear on the watch display. Have you tested to see if the lines appear with other watch faces?
If the watch screen appears pixelated, flickers, or there are horizontal lines running across it, inspect the watch screen for physical damage. If the watch is not damaged, try restarting it. However, it may be necessary to check for software updates and uninstall apps, including watch faces from the watch. Give this link a try for possible resolutions to the symptoms you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003180/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864
