Watch 7 ultra bluetooth unable to make calls (emergency calls only)?

[PepeTl]

Hi I just git the watch 7 ultra, since is only over version with LTE which I am not activating and will use it only with bluetooh connection to my phone, with all my watches before the 7 ultra I was able to make and receive calls at any time, but with the 7 ultra even the phone and watch are bluetooth paied when I try to make a call from watch I got that I can only do emergency calls. I went to bluetootth in watch and I see my phone as visible but not as connected. Is this how is suppose to work? Somebody having the same issue.

[realaud]

If it's visible its connected. My watch 4 BT settings only show it as visible. Is it properly paird with your wear app?

[SamsungRyder · Accepted solution]

Hello, thanks for reaching out about this. I can certainly understand how frustrating it is for the Watch 7 Ultra to not have calling capabilities when connected to your phone's Bluetooth and visible. Since there is no LTE connection to consider, do what @realaud suggested. This guide also has steps to try: https://www.samsung.com/us/support/troubleshooting/TSG01003245/

If the previous troubleshooting is ineffective, it may be time to try a reset on the watch. This guide will walk you through the steps: https://www.samsung.com/us/support/answer/ANS00084702/

If the reset did not help, submit an error report via the Wearables app: https://www.samsung.com/au/support/mobile-devices/raise-error-report-on-galaxy-wearable-app/
Also, if the troubleshooting is not helpful, the watch may need to be evaluated by a certified technician. For service in the U.S., you can take the watch to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the watch in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html