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Original topic:

Watch active 2 error: Try again touch the screen with your palm to turn it off

(Topic created: 12-30-2021 06:39 PM)
userXA5Uxn2FpI
Constellation
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Galaxy Watch

16338918867601181864612048612200.jpg

Vignesh Natarajan
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PalmTreez47
Galaxy
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Galaxy Watch
Simply hold your hand over screen if not passing then bad sensor did you buy used
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. We have received your private message and responded to you there.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Gyongsu
Constellation
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Galaxy Watch
This is exactly same isssue happened to me. 20211229_171407_17515_1640826849.jpg20211229_171413_17516_1640826855.jpg
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Solution
SamsungJace
Honored Contributor
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Galaxy Watch

Hi there, getting error messages when trying to use features is super frustrating let me see if I can help. I'd recommend giving the steps listed here a try: https://www.samsung.com/us/support/troubleshooting/TSG01003202/

If those steps don't help my next recommendation would be to reset the watch and not use a backup. I recommend setting the watch up as if it's brand new to make sure there weren't any old files hiding in the cache or storage that could be causing this. If after trying the troubleshooting provided in the link and a reset the error still occurs it is recommended to have your watch evaluated by a certified technician. You may have multiple options for this you can check for local service centers to take your watch to via this link: https://www.samsung.com/us/support/service/locations/ if there isn't a local service center or if you would rather send your watch into the Samsung service center you can either call into 1-800-SAMSUNG, reach out to us on Twitter or Facebook, or message me or any of the moderators here on the Community.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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