Original topic:

Watch disconnects when paired remotely

(Topic created: 4 hours ago)
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userNDMl9yrOri
Asteroid
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Galaxy Watch
I had 2 watches 1 being a watch 7 and the other being a watch 5. I LTE service on both phones but when they're away from each other they won't work properly. Has anyone else has these issues and what seems to be the fix?
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@userNDMl9yrOri Can you clarify what you are doing?

Are you somehow pairing the Watch 7 to the Watch 5?

Only one watch can be actively connected to your phone at any given time. More than one can be configured to connect, but only one will be active. 

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userNDMl9yrOri
Asteroid
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Galaxy Watch
I'm trying to pair them to 2 different phones and neither watch will work on the LTE even with a plan from my carrier.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@userNDMl9yrOri You will probably need to work with the carrier to sort out LTE connection issues. 

realaud
Honored Contributor
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Galaxy Watch

Do you have two separate watch lines, or did you have your digits number transferred to the watch 7? As @LongHiker mentioned, you will have to sort connectivity issues out with your carrier.

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userNDMl9yrOri
Asteroid
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Galaxy Watch
2 separate watch lines
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