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ā07-24-2024 07:07 PM in
Galaxy WatchWill my watch trade-in have any issues if it doesn't have the serial number, model number, display size, etc. printed on the back (generic backplate)? I just noticed this on the (originally bought used) Galaxy Watch 4 Classic I'm planning to trade in.
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ā07-24-2024 07:13 PM in
Galaxy WatchHi! Does it say anything at all? Do you mind posting a picture of it?
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ā07-24-2024 07:35 PM in
Galaxy WatchSure. The truncated model number shows up in settings as SM-R890, which is as expected for a 46mm Galaxy Watch 4 Classic Wifi/Bluetooth. I can see the serial in "About Phone" as expected. When I connected the watch to my Samsung account, it confirmed the full model number as SM-R890NZKAXAA, which is the US model.
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ā07-24-2024 07:37 PM in
Galaxy WatchIt looks like whoever haad the watch before you might have broken the back plate and replaced it with one they bought off of the internet. This might make it difficult for the trade-in.
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ā07-24-2024 07:42 PM in
Galaxy WatchThanks. I figured as much, but wanted a second opinion.
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ā07-25-2024 08:05 AM (Last edited ā07-25-2024 08:23 AM ) in
Galaxy WatchYou should be great for trade-in.
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ā07-25-2024 11:12 AM in
Galaxy WatchThanks for confirming it's not just mine. Did you trade-in your GW4, and was it recently, if so?
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ā07-25-2024 11:15 AM in
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ā07-24-2024 07:25 PM in
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ā07-24-2024 07:38 PM (Last edited ā07-24-2024 07:39 PM ) in
Galaxy WatchThat makes sense. Since I originally bought it on eBay, documentation with serial numbers are limited to packing receipt. Would you be able to share how to get in touch with the trade-in program's support team?