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Original topic:

Watch5 switches my workout to walking on it's own

(Topic created: 07-02-2023 12:03 AM)
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Maxwhyam
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Galaxy Watch

Watch 5 pro switches my bicycle workout to walking on it's own using Samsung health, its ridiculous. I used it twice for this purpose and it happened both time.

Auto detection is off and always was. 

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Samsung_Moderator
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your workouts changing on their own and would be happy to look into this further for you. The first step I would recommend is resetting your watch. All of your personal data will be removed, and the watch will restore back to its default settings. This is important as it will rule out a potential software issue. Also, prior to resetting your watch, please back up you watch, so you are able to restore the software on your watch to the software prior to reset. Please test your watch software prior to restoring the software in your backup. Give this link a try for steps to reset and back up your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting your watch and are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your workouts changing on their own and would be happy to look into this further for you. The first step I would recommend is resetting your watch. All of your personal data will be removed, and the watch will restore back to its default settings. This is important as it will rule out a potential software issue. Also, prior to resetting your watch, please back up you watch, so you are able to restore the software on your watch to the software prior to reset. Please test your watch software prior to restoring the software in your backup. Give this link a try for steps to reset and back up your watch: https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried resetting your watch and are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly using this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...