My wife and I have galaxy phones, LTE enabled watches and SmartTags 2 shared with each other. My wife was having a problem with her phone and I was trying to locate her to meet up, but my smartthings app failed to update the locations on any of her devices. When she got home and connected to wifi it seemed everything updated.
What good is find me features if they do not work when needed. The app hadn't showed up her location for months prior.
Hello there, 2DirtyKids! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.
