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Flip 5 screen jumping when texting

(Topic created: 09-28-2023 01:39 PM)
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skyhi
Astronaut
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Galaxy Z Flip
I started with the Flip3 then Flip4 and now Flip5. The flip3/flip4 didn't do this. 

New phone, started screen jumping within 2 wks, only while texting and not on every text. But happens enough to be worrisome. 

Also, again not on every text, but words ending g in "ing", it spaces and adds a "g" as it just did above. 
And/Or, will put a "space" where the letter "n" should be, leaving a space, and adds an extra "g". ie... texti g g. 
Online help said turning off the adaptive brightness may help the screen glitch. 
Anyone else experienced this type of behavior, better yet, got a solution? 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Z Flip

Hello, Welcome to the Community. We understand how frustrating it is for the screen to jump and the keyboard to enter incorrect or extra letters when trying to text.

For the screen jumping, try clearing the cache partition and repairing apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

We do have an article with several steps to troubleshoot the keyboard. https://www.samsung.com/us/support/troubleshooting/TSG01209532/

We also recommend clearing the app cache for the Messages app. https://www.samsung.com/us/support/answer/ANS00077611/

Also, try testing with a different keyboard such as Gboard or Microsoft Swiftkey. 

If you continue to experience these symptoms, we recommend submitting an error report by opening the Settings in the Messages app immediately after this occurs and selecting the Contact Us option. Then select the Error Report option.

Lastly, if symptoms continue, try backing up the phone and doing a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not successful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
YouTubeFan01
Astronaut
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Galaxy Z Flip
It could be trying to auto correct or finish it by itself. Try turning off the auto correct or root around in the Samsung keyboard settings.
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Cindi_Rose
Constellation
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Galaxy Z Flip
Mines been doing this and adding alot of "mmmm" when backspacing
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Z Flip

Hello, Welcome to the Community. We understand how frustrating it is for the screen to jump and the keyboard to enter incorrect or extra letters when trying to text.

For the screen jumping, try clearing the cache partition and repairing apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

We do have an article with several steps to troubleshoot the keyboard. https://www.samsung.com/us/support/troubleshooting/TSG01209532/

We also recommend clearing the app cache for the Messages app. https://www.samsung.com/us/support/answer/ANS00077611/

Also, try testing with a different keyboard such as Gboard or Microsoft Swiftkey. 

If you continue to experience these symptoms, we recommend submitting an error report by opening the Settings in the Messages app immediately after this occurs and selecting the Contact Us option. Then select the Error Report option.

Lastly, if symptoms continue, try backing up the phone and doing a factory reset. https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not successful, we recommend having the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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