Purchases not going through in Galaxy Store

[CynClark]

Hi All, I'm a new Samsung owner. Was pretty impressed with the galaxy store and all themes and wallpapers. My last purchase of a theme was the middle of November. Now however I get an error message that says, "Your order was declined to protect you from possible fraud." Everthing's good on my end and I have called tech support but no one seems to have an answer. I feel let down. Has anyone else had this problem? Possible fix? Thanks for any help.

[KennewickMan]

Sounds like an issue with your card issuer. I'd give them a buzz.

[CynClark]

Already didand they said it wasn't on their end. I even tried another card and it does the same exact thing. I've reset and cleared things. Restated my phone, checked for updates etc but same issue.

[KennewickMan]

Is it registered on Samsung wallet/ pay? If so, check it in there and make sure it's been verified.

[CynClark]

I haven't messed with samsung wallet. Do I need to set that up in order to use the galaxy store?

[KennewickMan]

I'm not sure, but it couldn't hurt! If it doesn't work, then simply remove it from your wallet if you desire.

[CynClark]

Thanks. I'll look into the wallet and see how that all works.

[KennewickMan]

GL!

[CynClark]

Hi Just wanted you to know that actually worked! Many of my credit cards are not accepted I discovered. Must have been some new change because i did use a visa in the beginning of this whole mess. The card it ended up taking was a debit card. This is soo complicated! Wish there were better instructions. Tech support might have at least mentioned using wallet. Well anyway thanks to your help I'm able to purchase stuff in the galaxy store. Thanks again! 😊

[KennewickMan · Accepted solution]

Anytime! Please accept my advice as a solution!... when you get a chance!