Z flip 5 and cellular dead zones

[z12]

Hello 

I noticed that my z flip5 was not reconnecting after loss of service in a dead zone. I tried switching btwn airplane mode to get it to reset. My husband's s22 ultra reconnected right away. I don't recall my z flip 3 or z flip 4 having issues. It could be a one-time occurrence?

Tx

[KnightRiderRalph]

Did you first try a restart of your device?

[z12]

No, it was a short distance in an area that i have previously visited and I've never had to before.

[stef01]

I am having same prob. I travel from house to 2 different grocery stores and have no vz. Service until I do a restart. Will happen at home also. My old flip4 always had verizon service in the basement of my split level house..this flip 5 has been like this since day one. Bought from Samsung.com

[Samsung_Moderator · Accepted solution]

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to mobile data.

This article provides the troubleshooting available for poor signal strength. It includes steps such as resetting the network, testing in Safe Mode, and a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001598

 
If the troubleshooting was not successful, you should reach out to your carrier for further assistance. 

When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/

Samsung provides two options for service.

1. Local service center locations: https://www.samsung.com/us/support/service/

2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html