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Firmware Update - Can't update N550 soundbar

(Topic created: 01-29-2023 06:59 PM)
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petegooch
Asteroid
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Home Theater

Hello,

I have been attempting to update my soundbar following the steps laid out in the manual, but it's as if the soundbar does not see the .rom file on the flash drive.  If I add an audio file to the flash drive, the soundbar has no problem playing it.  However, if the only file on the flash drive is the .rom, it displays 'NO DAT'.  I've tried deleting and re-copying the .rom, redownloading the update, reformatting the flash drive from different computers, but nothing seems to work.

Where could this be going wrong?

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hi there, We appreciate you posting about this. I definitely understand how frustrating it can be when trying to update things. If you're having trouble getting the soundbar to update, I recommend following the steps in this link to our troubleshooting guide. 

https://www.samsung.com/us/support/troubleshooting/TSG01206891/

Once these steps are completed, if the soundbar still will not update, it will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/home-theater/all-home-theater/?shop=Buy+Online/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

Hi there, We appreciate you posting about this. I definitely understand how frustrating it can be when trying to update things. If you're having trouble getting the soundbar to update, I recommend following the steps in this link to our troubleshooting guide. 

https://www.samsung.com/us/support/troubleshooting/TSG01206891/

Once these steps are completed, if the soundbar still will not update, it will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/televisions-home-theater/home-theater/all-home-theater/?shop=Buy+Online/