Original topic:

HW-J8501 Curved Soundbar Displaying error/not responsive

(Topic created: 3 weeks ago)
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darcyh
Constellation
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Home Theater

I recently purchased one of these soundbars and it was working perfectly fine then the following morning it turned on and started displaying an error and just cycling through it unless i turned it off. 

The error displayed 

HELLO...

F CH29...

USB...

OFF

(this repeats unless I turn it off).

I have tried numerous different ways to reset it without any luck, i have tried different power outlets and cables. I didn't think it would be a power supply problem as its turning on, i have tried to load new firmware onto a usb and update it however its unresponsive.

If someone knows anything about the error I have I will be so grateful, its extremely frustrating. 

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