Like many others here, my HW-Q800D is completely bricked after the most recent firmware update. Stuck in e-arc mode, and the remote and physical buttons do nothing. Hoping to make another post so Samsung addresses this asap. It’s ridiculous to have a firmware update render a “top of the line” soundbar like this completely useless. Their suggestion is to send it in for repairs, luckily with no cost to me, but who knows how long they’ll keep it for and what the turn around time is like.
Yes, but I did not buy it directly from Samsung, so that's why I had to pay I guess. But it's easier for me to just ship the sound bar (without subwoofer) to Samsung than bringing the whole package back to the store I bought it from.
