Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[DARKDEALX-23]

@GTJOE98 , can you please update on the arrival of your repair and the damage control check. 

[papirtigris]

Same here in Hungary, it’s completely frozen, hard resets didn’t help.

edit: “it’s” is a q990d. Yeah, I’m pretty mad.

[pellro]

As instructed by Samsung last Friday, I took my 910D to an authorized service centre this morning. The mainboard will most likely have to be replaced. I tried updating with previous firmware version via usb but that didn't work. usb port seems dead. The good news is I should have it back by next week.

[Miguelgrone]

Hello, is there a way to downgrade firmware to the one posted by Samsung on website 1016? Also, any of you report issues with Alexa from previous 1017 firmware?

[MetroidTalon]

Just dropped mine off with UPS (unit only) after the people saying they need to replace the main PCB board. I took a video before and turning packing it with layer after layer of bubble wrap so they can't say there is a single dent or scratch on it. Attaching the video link to the case notes. If I get it back damaged, I will immediately open a case with Samsung and UPS for a new replacement.

[Rafaman]

Just talked to the Samsung contact center again, they still have no idea what's going on. No official comunication from Samsung, all they can do is direct you to a service center to take the units to.

[Andrew1969]

Completely unusable can’t do factory soft or hard reset. When and how will Samsung respond and repair my unit.

Many thanks

[JHB1970]

I have the HW-S60D, the baby of the range. It bricked after the dreaded update last week. Exactly the same symptoms as the Q990D. Power on, cyan light for a minute, then 1 single white light to say it's input is set to eARC then unresponsive. The Smartthings app doesn't see it anymore. The TV sees it when connected by HDMI but no sound. +- button reset fails. Bricked.

Mine is under warranty so Samsung are sending a technician next Monday to look at it/take it away for repair.

Just checked the download page for the firmware and the latest version has been pulled and only version 1016 showing.

[GabeK]

 

Soundbar is unresponsive after Samsung's automatic over the air update to version ending 1020.7 performed a few days ago. Just noticed today that the soundbar and sub are not functional. Basically, the TV can see the HDMI device is there, but does not seem to detect a signal beyond that. Buttons on soundbar so nothing, except the power button. Remote does not work either now. Others have said there is currently NO SOLUTION. Contacted tech support and they created tickets, but acted like they were unaware of the issue. I mentioned it will be a massive issue and to be ready for a busy week. 😌

[Robin621k]

Thousands of sound bars!

Good luck!