Huge Shout Out to the Samsung Forum Mods!

[NTX]

BIG BIG THANKS to SamsungSamantha, SamsungJustin, SamsungCaleb, and SamsungLou!

I had a problem with a sound bar that I was trying to resolve since last year.

I couldn’t make make any progress with customer service on getting a refund, and I felt like I was just going around in circles.

The mods here offered to help, and they were able to work with Samsung corporate to shepard a very confusing case to a positive solution.

If any customers here are having problems, please be sure to reach out to the mods. You may be in for a pleasant surprise.

Thanks again.

[Anonymous · Accepted solution]

We were happy to be able to help.

[Anonymous]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!