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Original topic:

K550 sound bar has developed a stutter or hesitation

(Topic created: 09-04-2022 07:38 PM)
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user9IoEt7NcXz
Constellation
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Home Theater

We have a K550 sound bar, satellite speakers and wireless subwoofer connected to our UN65KS8000 via Bluetooth. it has worked well until a few weeks ago. I noticed a stutter or skipping of audio while watching streaming shows and thought it was a wifi (speed or latency) issue. 

After testing two different wifi networks, two different streaming apps (Amazon prime and Netflix) I switched back to cable and realized the problem wasn’t the wifi. The same issue happens with both live and recorded TV broadcasts.


If I turn the K550 off and use the TV speakers, the problem goes away on all three sources. When it occurs, sometimes it is merely distracting, but others it makes the tv unwatchable (cutting out as much as 50% of each second of sound). 

I have video I can share of the same show, roughly same content/time with both the K550 and the tv speakers to demonstrate the clear difference. 

 

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Samsung_Moderator
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Community Manager
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Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109876/ 

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
Options
Home Theater

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109876/ 

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location